Refund policy
Effective September 17, 2026
Digital Products — No Refunds After Download
Because our products are digital files (Make.com automation scenarios), all sales are final once the product has been delivered to your email. We cannot accept returns on digital goods that have already been downloaded or accessed.
Exceptions
We will issue a full refund in these cases:
- Non-delivery: You did not receive the product file within 24 hours of purchase
- Corrupted file: The scenario file is damaged and cannot be imported into Make.com
- Duplicate purchase: You accidentally purchased the same product twice
- Product not as described: The scenario does not match the product description
Right of Withdrawal (EU/UK customers)
By completing your order you ask us to deliver the digital content immediately and acknowledge that you lose your 14-day right of withdrawal once delivery has started. This does not affect your rights if the product is faulty or not as described.
How to Request a Refund
Contact us within 14 days of purchase with:
- Your order number
- The email used for purchase
- Reason for the refund request
Email: contact@rankvia.cloud
Processing Time
Approved refunds are processed within 5-10 business days. The refund will be credited to your original payment method.
Contact
Email: contact@rankvia.cloud
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +1 307 500 7725